Troubleshooting

Nothing is posted

Check that setup was finished, that a channel was chosen, and that the notification type is enabled. If all three are true and still nothing appears, the bot may lack permission in that channel.

A player has no rank

Ranks only appear after the bot reads them from Riot, which needs at least one recent ranked game. A player with no ranked games this season shows no tier rather than an empty one.

A game is missing

The bot syncs on its own, but an admin can force it. Very old games are not pulled at all — the sync looks at recent history.

/syncnow

Still stuck

The support command gives you an invite to the support server, where you can describe the problem. Include the command you ran and what you expected to happen.

/support